❓Faq

🛍️ Orders & Shipping

Q: How long does shipping take?

A: We ship daily, Monday–Friday. Orders placed by 12 PM (EST) ship the same day. Orders after 12 PM ship the next business day.

Q: Which carriers do you use?

A: We ship with USPS and UPS. Once your order leaves us, you’ll get tracking details by email.

Q: What if my package is delayed, lost, or stolen?

A: Once shipped, we are not responsible for delays, lost, or stolen packages. Please contact the carrier directly with your tracking number.

🔄 Returns & Exchanges

Q: Do you accept returns?

A: All sales are final. We do not accept returns or exchanges unless your item arrives damaged.

Q: What if my item arrives damaged?

A: Please email SknSoFlawless@gmail.com within 5 days of delivery with photos of the damage so we can help.

👗 Sleepwear & Sizing

Q: How do I know my size?

A: Check our Size Guide for detailed measurements. If you’re between sizes, we recommend sizing up for comfort.

Q: Are your pajamas true to size?

A: Yes — our silk sets and robes are designed for a relaxed fit. Lounge sets have a little stretch.

✨ Skincare Products

Q: Do you test on animals?

A: Absolutely not! Our products are cruelty-free.

Q: Are your products safe for sensitive skin?

A: Yes, but since everyone’s skin is different, we recommend a patch test before first use.

💌 Contact Us

Still have questions? Email us at SknSoFlawless@gmail.com and we’ll be happy to assist you!